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THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE (A STUDY OF SOME SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY)


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THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE (A STUDY OF SOME SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY)

ABSTRACT

This research investigated the impact of training and development on organizational performance mainly in the service industry. The investigation focused on the impact of training and development on employee performance, job satisfaction and employee motivation. The study employed library and internet research, especially in literature review. The descriptive method of were collected using questionnaires and interview method four hypotheses were tested using chi-square (x2) statistical method of analysis. The results from the findings show that training and development improve employee performance, job satisfaction, employee motivation, and organizational performance. Base on the findings, the conclusion is that training and development received by the staff of First Bank Nigeria Plc and Zodiac Hotels Ltd have improved employee performance, job satisfaction, employee motivation and organizational performance. The recommendation of the study is that training and development should continue since there is significant relationship between training and development and employee performance, job satisfaction, employee motivation, and organizational performance.

TABLE OF CONTENT

Title page

Certification

Dedication

Acknowledgement

Abstract

Table of content



CHAPTER ONE

Introduction

1.1 Background of the study

1.2 Statement of the problem

1.3 Objective of the study

1.4 Hypotheses

1.5 Significance of the study

1.6 Motivation of the study

1.7 Scope and Limitation of the study

1.8 Format for the study

1.9 Definition of terms

CHAPTER TWO

Literature Review

2.1 The definition of training and development

2.2 Evaluation of staff training and development

2.3 Assessment of staff training and development Need

2.4 The purpose of staff training and development

2.5 The advantage of training and development

2.6 Problems of training and development

2.7 Staff training and development method

2.8 Principles of training and development

2.9 Training and development and employee performance

2.10 Brief History of the selected organizations

CHAPTER THREE

3.0 Research Methodology

3.1 Area of the study

3.2 Population of the study

3.3 Samples size of the study

3.4 Source of data collection

3.5 Method of data collection

3.6 Method of data presentation and analysis

3.7  Method of hypothesis testing

CHAPTER FOUR

Data Presentation, Analysis and Discussion of the Results

4.0 Data presentation and analysis

4.1 Testing of hypothesis

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