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THE PROBLEMS
AND CHALLENGES OF FEMALE SECRETARIES AND ACHIEVEMENT OF ORGANIZATION EFFICIENCY
ABSTRACT
This study
assessed the problems and challenges of female secretaries and achievement of
organization efficiency in Ijebu-Ode Local Government area. It employed descriptive approach of data
gathering and analysis. Fifty (50) female secretaries were selected for the study.
The non-parametric tool of chi-square was employed for the purpose of data
analysis; three research hypotheses were tested in all.
Data
analyzed revealed that female secretaries face different challenges in their
work environment. These challenges range
from sexual assault to dynamism in work environment. The researcher however recommended that
organizations should procure as many modern technological gadgets as are
available in the market to enable female secretaries increase their
productivity.
CHAPTER ONE
1.0 INTRODUCTION
In any
establishment, the secretary is seen as a key factor to other personnel in an
organization. It is quite impossible to
by-pass the secretary to other executives; hence the role of the secretary
cannot be over-emphasized. A secretary
has been given so many titles as pillar, mirror and skeletal structure of an
establishment.
The word
secretary has been in existence for a very long time precisely as soon as
business organization came into being. The Oxford Advanced Learners Dictionary
defined a secretary as an employee in an office, who deals with correspondence,
keeps records, make arrangements and appointment for a particular member of
staff.
A secretary
is the principal administrative support position in an office and increases the
effectiveness of program staff by coordinating the paper flow of the office and
carrying out the day-to-day administrative support activities required to
accomplish the work of the organization.
The tasks which the secretaries perform fall into four broad categories;
communication, coordination, organizations and records maintenance. Within these categories, Secretaries perform
a variety of tasks which enable managers and staffs to accomplish the mission
of the agency.
It is
pertinent to say that, despite the facts that secretary has many roles to play
in the management of any organization, so also there are many challenges and
problems facing the secretary which may affect the proper running of an
organization, especially the female secretaries.
These
problems may range from interpretation of words, tact’s in handling of office
routines, inability to tackle complex situation, gender, and lack of general
secretary skills to enhance efficiency.
Therefore, a
female secretary needs to have good basic educational background and
experience. In addition, a female
secretary should have good secretarial skills in shorthand, typewriting, she
must be computer literate and sound knowledge of English Language and practical
experience of office works since a female secretary is expected to ease the
burden of her boss whose work and responsibilities make heavy demand upon her.
1.1 STATEMENT OF THE PROBLEM
The
following areas are to be identified such as lack of recognition for a female
secretary, sexual assault from the boss, difficult boss, gender and working
hours have become a very serious problem in an organization. Drastic measure needs to be taken to prevent
these problems among the female secretaries in an organization.
Considering
the problems and challenges faced by the female secretaries from their boss, it
arouses the interest of the researcher to appraise the challenges faced among
female secretaries in an organization.
1.2 PURPOSE OF THE STUDY
The purpose
of this study is to highlight the challenges and problems facing a female
secretary and achievement of the organization efficiency.
This project
will also expose the cause of the problems and challenges of female secretaries
and the effect on the organization they work for. It will reveal the ideal type of relationship
a female secretary should maintain with the public.
1.3 RESEARCH QUESTIONS
1. Are female secretaries more
effective than male secretaries in an organization?
2. Will stress at both home and
office liable to destabilize competent female secretary?
3. Is pregnancy a major setback for
female secretaries to do their job efficiently?
4. Will cordial relationship between
the boss and secretary enhance productivity?
5. Are female secretaries facing
assault from their boss?
1.4 RESEARCH HYPOTHESES
1. Female secretaries are more effective than
male secretaries in an organization.
2. Stress at both home and office are liable
to destabilize competent female secretary.
3. Pregnancy is major setback for female
secretaries to do their job efficiently.
4. Cordial relationship between the boss and
secretary can enhance productivity.
5. Female secretaries are said to be
seductive and sometimes face sexual assault from their boss.
1.5 SIGNIFICANCE OF THE STUDY
The success
and achievement of any organization depends on a great deal of the
effectiveness and efficient performance of its secretaries. Knowing this fact, management has tried to
adopt, effective personal policies on how best to encourage these secretaries
so as to get the best from them in terms of output and flow of information
effective use of time and efficient running of the organization.
This
research study would be of help for any organization to know that company
secretaries are the primary source of advice on the conduct of business and can
span everything from legal advice on conflicts of interest through accounting
advice on financial reports, to the development of strategy and corporate
planning.
It is also
hoped that this work would provide guidance to management on how to treat their
secretaries for effective productivity.
The research
study stands as a model and code of conduct for peaceful working condition
between the female secretaries and her boss within the organization for the
achievement of the organization efficiency.
1.6 SCOPE OF THE STUDY
The research
is to be conducted in Ogun State, Ijebu-Ode Local Government precisely to
examine the performance and the achievement of the female secretaries in the
organization. It is also aimed at
studying the means of eradicating the problems and challenges faced by the
female secretaries and thereby establish a good communication and relationship
between the female secretary and her boss.
1.7 LIMITATION OF THE STUDY
The
researcher, due to financial constraint, limited time and distance, limited the
research to only an organization in Ijebu-Ode, Ogun State.
However, it
is hoped that these constraints named above, will be checkmated by making the
best use of the materials to be use and spending more than the necessary time
in the research work.
1.8 OPERATIONAL DEFINITION OF TERMS
Some terms
expressions or technical work used in the process of the research write up is
clearly defined and their meaning well explained. Some of these terms include;
1. SECRETARY: According to Wikipedia meaning,
a secretary is also an administrative assistant, is a person whose work
consists of supporting management, including executives, using a variety of
project management, communication and organizational skills. A company secretary is responsible for the
efficient administration of a company, particularly with regard to ensuring
compliance with statutory and regulatory requirements and for ensuring that
decisions of the Board of Directors are implemented.
2. EMPLOYER: An employer is a person that
employs one or more people for wages or salary.
It is also a person in charge of business to hire workmen to the
business to hire workmen to the business for easy running of the business.
3. OFFICE: An office is a place where
clerical activities are being taken place.
Is a place of position of duty, trust, or authority {e.g office of the
president} and professional duties are performed.
4. PROBLEMS: Is something that is difficult
to deal with or to understand.
5. CHALLENGE: Is a new or difficult task that
test someone’s ability and skills. It’s
a demanding task or situation of things.
6. ACHIEVEMENT: Is a thing that somebody has
done successfully, especially using their own effort and skill. Its also the action or process of achieving
something.
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