ATTENTION:
BEFORE YOU READ THE ABSTRACT OR
CHAPTER ONE OF THE PROJECT TOPIC BELOW, PLEASE READ THE INFORMATION BELOW.THANK
YOU!
INFORMATION:
YOU CAN GET THE COMPLETE
PROJECT OF THE TOPIC BELOW. THE FULL PROJECT COSTS N5,000 ONLY. THE FULL
INFORMATION ON HOW TO PAY AND GET THE COMPLETE PROJECT IS AT THE BOTTOM OF THIS
PAGE. OR YOU CAN CALL: 08068231953, 08168759420
HUMAN RELATIONS, SKILLS
REQUIRED BY A SECRETARY FOR EFFECTIVE JOB PERFORMANCE IN AN ORGANIZATION
TABLE OF CONTENT
Title page
Approval page
Dedication
Acknowledgement
Abstract
Table of content
CHAPTER ONE:
1.0 INTRODUCTION
1.1 Background of the study
1.2 Statement of the study
1.3 Significance of the study
1.4 Purpose of study
1.5 Scope of study
1.6 Limitation of study
CHAPTER TWO:
2.0 REVIEW
OF RELATED LITERATURE
2.1 Introduction
2.3 The secretary and office duties
2.4 Human relation skills required of the secretary.
2.5 The summary of literature review
CHAPTER THREE:
3.0 RESEARCH
METHODOLOGY
3.1 Introduction
3.2 Design of study
3.3 Area of the study
3.4 Population of the study
3.5 Sample and sampling techniques
3.6 Instrument for data collection
3.7 Validation of instrument
3.8 Administration of instrument
3.9 Data analysis techniques
CHAPTER FOUR:
4.0 PRESENTATION
AND DATA ANALYSIS
4.1 Research question 1
4.2 Research question 2
4.3 Research question 3
4.4 Research question 4
4.5 Research question 5
4.6 Discussion of findings
CHAPTER FIVE:
5.0 SUMMARY
OF FINDINGS, CONCLUSION AND
RECOMMENDIONS
5.1 Restatement of the problem
5.2 Summary of findings
5.3 Conclusion
5.4 Recommendation References
Appendix and Questionnaire
CHAPTER ONE
1.0 INTRODUCTION
1.1 Background
of the Study
Man has been faced with the
problem of building meaningful human relationships. First as a child, as an
adolescent and as an adult in the business world. To determine what is
meaningful for us as individuals, we must learn to understand ourselves in
relation to others and the society. Therefore, building meaningful human
relationship requires time, interaction and people.
In regard to business organization as
social system, secretary who wish to work should understand how they operate,
as they combine both humanity and technology.
Human
relation motivates people to develop an increase in productivity and fulfilling
teamwork. Human relations are motivating people to develop productivity,
aids in shaping source of misunderstanding between the management and workers
and trade unions. According to Molokwu, (1993) effective listening habits are
also important for all office members. The office technology graduates in
business organization should learn and also encourage the workers under her to
imbibe the technique of better listening in order to maintain good relationship
with his/her bosses. Effective listening can also prevent misunderstanding and
rumors from developing with the office. Human relations create and sustain job
satisfaction, thereby reducing labour turnover, absenteeism, truancy and
inefficiency and it also enhance staff motivation resulting in high
productivity.
In human relations, there are
certain factors that make human relation skills poor, they includes inadequate
salary paid by some organization to workers, not enough compare with the cost
of living. If salary is inadequate, absenteeism and high labour turnover. An
organization that does not pay adequate salary is obviously not a good
environment for healthy human relation to flourish. Bad management can bring
poor human relation wherein an organization both the executive and divisional
head are also employee’s effort by the bosses to cover inherent managerial
lapses eventually lead to the emergence of personality cult and tuques.
There are also many reasons why it
is necessary for secretaries to exhibit good human relation as to help him or
her to relate well her boss, her superiors, colleagues and subordinate. It also
helps the person to understand man and how he behaves and thereby avoiding
unnecessary interruption while discussing with people. Human relations help a
trainee to communicate well with others and thereby fulfilling the interest and
to achieve personal aspirations through such relations.
1.2 STATEMENT
OF THE PROBLEMS
Secretaries may be prudent
in technical matters, yet fail in their administrative duties if the lack human
relations skills. It has been discovered that some secretaries have not really
come to understand their value and position in their various offices. They lack
good communication skills in their office which covers the ability to be fluent
in English language, to listen attentively to your customers or visitors
complains and to have a good approach to issues no matter which condition or
pressure you found yourself.
We also have
interpersonal problem which is the ability of the secretary to relate to
coworkers within and outside the organization. Some office graduates don’t
respect their boss and other coworkers. All these factors create room for poor
growth and productivity of the business organization. That is why the human
relation skills required from secretary are very important in an organization
to enable the organization meet up to world class standard.
1.3
SIGNIFICANCE OF THE STUDY
Since secretary work to a
large extend has to do with human relations, they are involved with meeting
people at various stages of their job. Nevertheless, the possession of certain
basic human relations skills enables them to affect their job performance and
that of the organization at the organization at large in a positive way.
This research work, will guide the
office management graduate in enhancing their roles in human relations who
requires very special skill like tactfulness, empathy, tolerance, genuine like
for people, the desire to help them when the need arises and lots more. This
will also help the graduates understand the fact that individuals with varying
traits. This according to Uwaoma, (1997:21) that every person is unique, every
individual has internalized attitude, briefs and ways of life as well as
certain skills technology, social and logical.
This study will
also aids secretaries into being more sensitive of their people that is making
us of their knowledge of human relations to develop a greater realization of
how attitudes and behaviors plays major parts in everyday affaires.
Also office technology graduates
can apply these human relations skills to help bosses develop an improved
understanding of the problem of reconciling their interest and capabilities
with the needs and goals of the business organization.
1.4 PURPOSE OF
STUDY
For every project the purpose must be ascertained so as to make
the project work embarking on. This project is aimed at achieving the following
set of objectives;
1. To determine the interpersonal skills required from secretary by
the business organization. This is referred to, the ability to work and relate
well with others. In human relation skill, the driving force behind all tasks
is the need to provide service to others. This is very important and forms the
backbone of everything that is done by office technology graduate.
2. To determine the communication skills required from secretary in
business organization. Communication is a core skill, it also determines how an
office technology graduate can communicate in and out of the business
organization.
3. To determine the technical skill required from secretary by the
business organization. This is the ability of the office technology graduate to
carefully operate the office equipments like typewriting machine, computer,
shorthand writing etc.
4. The last but not the least to determine the managerial skills
required from office technology band management by business organization.
1.5 SCOPE OF
STUDY
The scope of this work
embodies human relation skill required from secretary in business organization.
The skills in view cover interpersonal skills, communication and technical
skill.
This project work is
widely based on personal observation, personal interviews and response to
questionnaire. Consequently, the topic in view is restricted only to secretary
by the business organization.
6. LIMITATION
OF STUDY
In our business
organization today likes companies, ministries, banks, and private firms etc.
the human relation skills required from secretaries are mostly and critically
needed. An secretary are entitled to these operations.
i.Professional auxiliary staff in shorthand, typewriting, and
computer literate.
ii.Interpersonal duties.
iii.Communication and management skill as well.
An secretaries also act as
an assistant to an executive possessing mastery of office skills and ability to
assume responsibilities without direct supervision and also concerned with the
preparation, presentation and transmission of all types of communication.
HOW TO GET THE FULL PROJECT
WORK
PLEASE, print the following
instructions and information if you will like to order/buy our complete written
material(s).
HOW TO RECEIVE PROJECT
MATERIAL(S)
After paying the appropriate
amount (#5,000) into our bank Account below, send the following information to
08068231953 or 08168759420
(1)
Your project topics
(2)
Email Address
(3)
Payment Name
(4)
Teller Number
We
will send your material(s) after we receive bank alert
BANK ACCOUNTS
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 0046579864
Bank:
GTBank.
OR
Account
Name: AMUTAH DANIEL CHUKWUDI
Account
Number: 3139283609
Bank:
FIRST BANK
FOR MORE INFORMATION, CALL:
08068231953 or 08168759420
https://projectmaterialsng.blogspot.com.ng/
https://foreasyprojectmaterials.blogspot.com.ng/
https://mypostumes.blogspot.com.ng/
https://myeasymaterials.blogspot.com.ng/
https://eazyprojectsmaterial.blogspot.com.ng/
https://easzprojectmaterial.blogspot.com.ng/
Comments
Post a Comment