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IMPACT
OF INFORMATION AND COMMUNICATION TECHNOLOGY ON SECRETARIAL PERFORMANCE
CHAPTER
ONE
INTRODUCTION
1.1
Background
of the Study
Today’s
office business, professional or Government is in a state of change. This
change is reflected in the office structure and office positions from entry
level to Executive Secretary Level. Hence attention is now given to what the
office does and the way in which office activities can be accomplished in an
efficient and an effective way an secretary is
responsible for the smooth operation of the day-to-day business of the company,
a good secretary makes it possible for other people to function efficiently. Secretarys
work closely with the company partners, owner, or president to meet their
company’s staffing, equipment, and organizational needs. Duties may include
pricing products from vendors, interviewing job applicants, managing payroll,
and reimbursing members of the firm for out-of-pocket business expenses,
and so the need for information technology had to come into play as information
technology has replaced the traditional equipment used by an secretary to
perform his tasks.
Montgomerie
(2004), defines information technology as the handling of vocal, pictorial,
textual and numerical Information by means of micro-electronic based equipment
in computing and telecommunication. This clearly brings about the advantages of
information delivery through technological means, since almost all aspects of
office work can adequately be taken care of.
Aronu
(2000) defines Information Technology as the combination of two technologies,
computing and the main purpose of which is to transmit representation of
information signals between remote locations.
1.2
Statement
of the Problem
Secretarys
in banking sectors in Nigeria are scared of losing their jobs due to the advent
of information technology. Never the less, Information technology when properly
implemented in an organization will bring about productivity and easy flow of
information, effective production delivery services to customers.
Unfortunately,
it appears that the introduction of information technology seems to pose some
problem to secretarys.
Secretarys
in banking sector in Nigeria, seems to be scared of losing their jobs because
some of them are inexperienced in the use of modern gadgets such as facsimile
Transfer (FAX), video conferencing. As a result of this it has created fear and
instability in the secretarys as it seems as if most of them are looking for
alternative jobs.
The
introduction of technology in the banking sectors in Nigeria would bring about
improved performance, but it appears to be at a very high cost-that is the cost
of maintenance of equipment and
services.
1.3
Purpose
of the Study
The
aim of the study is to find the effect of Information Technology on the
performance of the secretary. The specific objectives of the study are to:-
1. To establish the contributions of
Information Technology towards efficient performance of the secretary.
2. To determine the causes of non adaptation
of Information Technology in the banking sectors by secretarys.
3.
To determine the implications of poor
Information Technology applications among secretarys in the banking sector.
4.
To identify ways necessary to address
issues of Information Technology among secretarys in the banking sector.
1.4 Research Question
1. What is the contribution of Information
Technology to the performance of the managers in the banking sector?
2.
What factors affect the non
adaptation of Information Technology among secretarys in the banking sector?
3.
What is the implication of non-
application of Information Technology in banking sector?
4.
What strategies are necessary for
addressing issues of Information Technology among secretarys in the banking
sector?
1.5 Significance of the Study
1. Organization: The study will help
treat and improve some existing theories on Information as they apply to
organizations as well as the office professionals in the areas of human resources management.
It has also become a vital and integral part of every business plan .It will
also help organization to improve the way they design and manage customer
relationships.
2. Further Research: It is also hoped
that the findings of this study will contribute to the existing knowledge and
information in the area of research.
3. Office Practitioners:
The significance of this research work is immeasurable both to the
practitioners, office professionals, chief executives, personnel managers, the
management of the organizations and the public at large. It is expected that
the findings and recommendations of the study will guide the area of study to
consider introducing information technology for their office professional
efficiency and other human resources departments for effective administration
of personnel matters.
4. Students: The study will be
useful to student who may wish to write or make some research on a similar
topic using this as a point of reference and to reorient them towards their
profession, future research or practical endeavors
1.6
Scope of the Study
The
study covers some aspects of information Technology on the performance of the secretarys,
which include the need for the contribution of IT, factors affecting the
adaptation of Information Technology, implication of non adaptation and
strategies necessary to address Information Technology issues in the selected
banks.
1.7 Definition of the Terms
1.7.1 Information: Is a data that has been processed and can be
used per decision-making.
1.7.2 Technology: The purposeful application of information in
the design, production, and utilization of goods and services, and in the
organization of human activities.
1.7.3 Profession: paid occupation, especially one that
requires advanced education and training.
1.7.4 Equipment: tools or machinery used for specific
purposes.
1.7.5 Information
Technology: Is the useful desired form into which data
is finally transformed, after undergoing series of processes and can be used
for decision making. Technologies of computing and communication both merge
together and used by people for information needs of an organization.
1.7.6 Personnel: The body of persons employed by or activities
in an organization, business, or service.
1.7.7 Office: Can be a place where information are on
paper converges and information is documented, preserved and used for current
and future operations or business.
1.7.8 Administrator/Secretary:
Is a person or somebody who is tasked with the responsibility or directing and
controlling the work and staff of a business or department within it.
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